A new state of the art CCTV system will help deter thieves and vandals at rail stations across East Anglia.
Train operator, Greater Anglia, is upgrading its CCTV - moving to an internet-based ‘cloud’ system which will record much higher quality images and is more reliable and allows for more
Greater Anglia is pioneering brand new accessibility awareness training courses – all delivered by professional disabled trainers in order to improve customer service for disabled passengers.
The company has commissioned a team of Accessibility and Inclusion trainers to deliver regular sessions more
Greater Anglia has cut down the time it takes for commuters to buy and collect a smart season ticket with a further upgrade of its ticket buying app.
The Greater Anglia app was upgraded earlier this year to offer ‘Remote Ticket Download’ on Android devices and has now been further improved more
Greater Anglia is training up office staff to help customers when stations are busy due to big events or disruption.
The support staff, known as Customer Action Teams – or CATs - make a beeline for their nearest station when needed to provide extra help and support to customers and station colleagues.